Privacy Policy

Last updated: August 17, 2026

WAELO™ Privacy Policy

WAELO™ ("WAELO," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through waelo.co (the "Website").

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with WAELO™, we may collect:

Information you provide directly

This may include:

  • Name

  • Email address

  • Billing and shipping address

  • Telephone number

  • Order information

  • Products purchased

  • Subscription information

  • Customer service communications

  • Information you provide when contacting us

  • Information you voluntarily provide through forms, surveys, reviews, or other Website features

Payment information

Payments are processed through third-party payment providers. WAELO™ generally does not receive or store your complete payment card number.

Your payment information is handled according to the privacy policies and security practices of the applicable payment processor.

Automatically collected information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring pages

  • Approximate location

  • Date and time of visits

  • Website interaction information

This information may be collected through Shopify and other technologies used to operate, secure, analyze, and improve the Website.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process subscriptions

  • Provide customer service

  • Communicate about orders

  • Send transactional communications

  • Manage your account

  • Provide shipping updates

  • Process refunds and replacements

  • Prevent fraud and abuse

  • Maintain Website security

  • Improve our products and Website

  • Understand how customers use our Website

  • Comply with legal obligations

  • Communicate marketing messages where permitted and where you have provided appropriate consent

3. Cookies and Similar Technologies

WAELO™ may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand Website usage, and potentially support advertising or marketing activities.

At the present time, WAELO™ may not use every type of analytics or advertising technology described above. As our business develops, we may introduce additional services such as analytics, advertising, email marketing, or social-media advertising technologies.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

4. Shopify and Service Providers

Our Website is operated using Shopify and may rely on third-party providers for services including:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Subscription management

  • Customer support

  • Email communications

  • Fraud prevention

  • Website analytics

  • Advertising

  • Technology and hosting

These providers may process information as necessary to provide their services.

5. Order Fulfillment

Some WAELO™ products may be fulfilled by third-party fulfillment partners.

When necessary to fulfill your order, we may share relevant information such as your name, shipping address, order details, and contact information with the applicable fulfillment and shipping provider.

6. Marketing Communications

If you subscribe to WAELO™ marketing communications, we may send information about products, promotions, educational content, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

7. Subscription Information

If you purchase a subscription, certain information may be processed by our subscription-management provider to administer recurring orders, billing, cancellations, skips, and subscription preferences.

8. Sharing Personal Information

We may share personal information with service providers and other parties when reasonably necessary to:

  • Fulfill orders

  • Process payments

  • Ship products

  • Manage subscriptions

  • Provide customer service

  • Maintain our Website

  • Prevent fraud

  • Comply with legal requirements

  • Protect our rights and property

  • Complete a merger, acquisition, financing, sale, or similar business transaction

We do not sell your personal information as a standalone product.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, fraud prevention, and dispute resolution.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your data is used

  • Opt out of certain marketing communications

  • Exercise other rights provided under applicable privacy laws

To make a privacy request, contact:

support@waelo.co

We may need to verify your identity before completing certain requests.

11. International Customers

WAELO™ may sell products to customers in countries outside the United States.

As a result, personal information may be processed or transferred across borders, including to the United States and other countries where our service providers operate.

By using the Website, you acknowledge that your information may be processed in jurisdictions different from your own, subject to applicable legal requirements.

12. Children's Privacy

The Website is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

13. Security

We use commercially reasonable measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, legal requirements, or services.

The updated version will be posted on this page with a revised "Last updated" date.

15. Contact

For privacy questions or requests:

WAELO™
WAELO Ltd. Liability Co.
Email: support@waelo.co