Return & Refund Policy

Last updated: August 17, 2026

WAELO™ Refund, Return & Replacement Policy

We want you to have a positive experience with WAELO™.

Because we sell different categories of products through different fulfillment partners, return and refund eligibility may vary by product.

Damaged, Defective, or Incorrect Products

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Missing an item

contact us at support@waelo.co as soon as possible.

Please include your order number and photographs or other information that helps us investigate the issue.

For products fulfilled through Supliful, current fulfillment-provider rules generally require claims for damaged, defective, or misprinted products within 30 days of receipt. Lost-in-transit claims generally must be submitted within 30 days after the estimated delivery date. (Supliful Help Center)

If the issue is determined to be a fulfillment error, WAELO™ may provide a replacement or refund, subject to the applicable fulfillment partner's policies.

Change of Mind / Buyer's Remorse

We do not guarantee refunds simply because a customer changes their mind, does not like a product, or no longer wants an order.

For Supliful-fulfilled products, the current fulfillment policy specifically states that buyer's-remorse orders are not refunded by Supliful. (Supliful Help Center)

WAELO™ may choose to provide an exception in its discretion where permitted by law.

Supplements

For health and dietary supplement products, returns may be restricted for safety and hygiene reasons.

Do not send a supplement back without first contacting WAELO™.

If a supplement is damaged, defective, incorrect, or otherwise subject to an eligible issue, contact us at:

support@waelo.co

Sale and Promotional Products

Unless expressly stated otherwise:

Sale, clearance, promotional, discounted, bundle, or special-offer products may be subject to different return, refund, replacement, or promotional terms.

Any specific terms displayed on the product page or at checkout will apply to the applicable offer.

Discounts and promotional offers do not automatically create an additional money-back guarantee.

Subscription Orders

Subscription orders are governed by our Subscription Policy.

Canceling a subscription does not automatically cancel an order that has already entered processing or shipment.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method, subject to payment-provider processing times.

Actual posting times may vary by bank or payment provider.

Customs-Rejected Orders

International customers are responsible for understanding applicable import requirements and paying required customs charges.

For Supliful-fulfilled products, customs-rejected shipments generally do not qualify for a refund from Supliful. (Supliful Help Center)

Contact

WAELO™
support@waelo.co