Shipping Policy

We want your order to arrive safely and efficiently. 

Shipping availability and delivery times can vary depending on the product, destination, fulfillment partner, carrier, and shipping method selected at checkout.

Processing

Orders generally require processing before they are handed to the shipping carrier.

For products fulfilled through Supliful, current standard fulfillment is generally 1–5 business days before shipment. (Supliful Help Center)

Other WAELO™ products may have different processing times depending on the fulfillment partner.

If a product has a different processing estimate, the product page or checkout information may provide additional details.

Shipping Times

For Supliful-fulfilled products, current published estimates are approximately:

United States — Regular: 2–4 business days after fulfillment

United States — Express: 1–3 business days after fulfillment

Canada: approximately 3–5 business days

Other supported international destinations: approximately 3–5 business days after fulfillment.

International delivery may take longer because of customs processing. (Supliful Help Center)

These are estimates rather than guaranteed delivery dates.

Shipping Charges

WAELO™ may offer:

  • Free shipping

  • Paid standard shipping

  • Express shipping

  • Promotional shipping offers

Shipping availability and pricing are displayed at checkout and may vary by product, destination, order value, and promotion.

International Orders

International customers may be responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage fees

  • Other charges imposed by the destination country

Supliful currently states that its international shipments are shipped from U.S. fulfillment centers and that customers may be responsible for customs and import fees. (Supliful Help Center)

WAELO™ does not control customs authorities or the amount of duties or taxes charged by a destination country.

Customs Delays

International shipments may be delayed by customs clearance.

We cannot guarantee that customs will release an order by a particular date.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an order is returned because of an incorrect or insufficient address, additional shipping charges may apply.

For Supliful-fulfilled orders, incorrect-address and unclaimed shipments may not qualify for a refund from the fulfillment provider and may require reshipping at the customer's expense. (Supliful Help Center)

Lost or Damaged Packages

If your package appears lost, damaged, or otherwise has a delivery problem, contact us at:

support@waelo.co

Please include:

  • Order number

  • Name

  • Shipping address

  • Description of the issue

  • Photos when applicable

For Supliful-fulfilled products, damaged, defective, or lost-order claims are subject to the fulfillment provider's claim requirements and applicable deadlines. (Supliful Help Center)

Contact

Questions about shipping?

support@waelo.co

Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, excluding major U.S. holidays.